Refund Policy for Promptvia.com
Effective Date: May 17, 2025
Promptvia.com ("Promptvia," "we," "us," or "our") strives to provide a positive experience for all users ("you," "your") on our platform. This Refund Policy outlines the terms and conditions for refund requests related to purchases made on Promptvia.com. This policy applies to all transactions conducted through our website, promptvia.com, and any related services.
By using Promptvia.com, you agree to this Refund Policy. This policy is in addition to our general Terms of Service, which also apply to your activities on Promptvia.com.
1. General Principles
Digital Nature of Products: Promptvia.com primarily deals in digital products (AI-generated prompts). Due to the nature of digital goods, which can be easily accessed and used, we generally have a stricter refund policy than for tangible goods.
Case-by-Case Evaluation: Refund requests will be evaluated on a case-by-case basis, considering the specific circumstances of the purchase and the nature of the prompt.
Seller Responsibility: Promptvia.com acts as a marketplace connecting buyers and sellers. While we facilitate transactions, the ultimate responsibility for the quality and suitability of a prompt lies with the seller.
No Refunds for Change of Mind: We generally do not offer refunds for purchases where you simply change your mind or no longer need the prompt.
Refunds are Not Guaranteed: Unless otherwise stated in this policy, refunds are not guaranteed and are issued at Promptvia.com's sole discretion.
Promptvia Credits: In some cases, instead of a monetary refund, we may offer Promptvia.com credits, which can be used for future purchases on our platform.
2. Eligible Refund Scenarios
Refunds may be considered in the following limited circumstances:
Prompt Not as Described: If the prompt you purchased is significantly different from the description provided by the seller, you may be eligible for a refund. This includes cases where the prompt does not function as advertised or produces results that are materially different from the examples provided.
Technical Issues: If you encounter technical issues that prevent you from accessing or using the purchased prompt, and the issue cannot be resolved by Promptvia.com or the seller within a reasonable time, you may be eligible for a refund.
Duplicate Purchase: If you accidentally purchase the same prompt twice, you may be eligible for a refund for the duplicate purchase.
Fraudulent Transaction: If you believe that an unauthorized transaction has occurred on your account, please contact us immediately. We will investigate the matter and, if confirmed, issue a refund for the fraudulent transaction.
Seller Non-Delivery: If the seller fails to deliver the purchased prompt within the agreed-upon timeframe (if any), and does not respond to communications, you may be eligible for a refund.
3. Ineligible Refund Scenarios
Refunds will generally not be granted in the following situations:
Change of Mind: You no longer want the prompt, or you have found a different prompt elsewhere.
Lack of Skill: You lack the necessary skills or knowledge to use the prompt effectively.
Software Incompatibility: The prompt is not compatible with your specific software or hardware setup, and this incompatibility was not clearly stated in the prompt description.
Expectations Not Met: The prompt does not meet your subjective expectations, but it functions as described.
Minor Discrepancies: There are minor discrepancies between the prompt description and the actual prompt, but the prompt remains substantially as described.
Prompt Used: You have already used the prompt.
Download Issues: You experience issues downloading the prompt due to problems with your own internet connection or device.
"As Is" Prompts: Prompts sold "as is" or with explicit disclaimers regarding their condition.
4. Refund Request Process
To request a refund, you must:
Contact Us: Contact Promptvia.com customer support at support@promptvia.com within [Number] days of the purchase date. The specific number of days should be clearly stated (e.g., 7 days, 14 days).
Provide Information: Provide the following information in your refund request:
Your order number
The name of the purchased prompt
A detailed explanation of the reason for your refund request
Any supporting evidence, such as screenshots or error messages
Cooperate: Cooperate with Promptvia.com in the investigation of your refund request. We may require additional information or clarification.
5. Refund Processing
Review: Upon receiving your refund request, we will review it carefully and assess its eligibility based on the criteria outlined in this policy.
Decision: We will notify you of our decision within [Number] business days of receiving your complete refund request. The specific number of days should be clearly stated (e.g., 5 business days, 7 business days).
Method of Refund: If your refund is approved, we will process it using the original payment method, if possible. In some cases, we may issue a refund in the form of Promptvia.com credits.
Refund Timeframe: The timeframe for the refund to appear in your account may vary depending on your payment provider.
Partial Refunds: In some cases, we may offer a partial refund instead of a full refund, at our discretion.
6. Seller Disputes
Communication: If a refund request is due to an issue with the prompt itself, we may facilitate communication between the buyer and the seller to attempt to resolve the issue.
Seller Response: Sellers are expected to respond to buyer inquiries and attempt to resolve issues in a timely and professional manner.
Promptvia Intervention: Promptvia.com reserves the right to intervene in disputes between buyers and sellers and make a final decision regarding refunds, at our sole discretion.
7. Abuse of Refund Policy
Promptvia.com reserves the right to deny or refuse refunds to any user who attempts to abuse this Refund Policy. Abuse includes, but is not limited to:
Making excessive or unreasonable refund requests.
Providing false or misleading information in connection with a refund request.
Attempting to defraud Promptvia.com or sellers.
8. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on Promptvia.com and updating the effective date. Your continued use of Promptvia.com after the posting of changes constitutes your acceptance of such changes.
9. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Promptvia.com
Address: Maputo - Mozambique
Email: support@promptiva.com
Phone number: +258 86 801 1172