Privacy Policy for Promptvia.com
Effective Date: May 17, 2025
Promptvia.com ("Promptvia," "we," "us," or "our") is committed to protecting the privacy of our users ("you," "your"). This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your personal data. This policy applies to all information collected through our website, promptvia.com, and any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services").
By using Promptvia.com, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you provide to us directly, information we collect automatically when you use our Services, and information we collect from other sources.
1.1 Information You Provide Directly
We collect personal information that you provide to us when you:
Create an Account:
When you register on Promptvia.com, we collect information such as your name, email address, username, and password.
Make a Purchase:
When you buy or sell prompts, we collect transaction details, which may include your billing address, payment information (processed through third-party payment processors), and the prompts you buy or sell.
Submit Prompts:
When you upload prompts to Promptvia.com, we collect the content of those prompts and any associated information you provide.
Communicate with Us:
When you contact us via email, phone, or other means, we collect your contact information and the content of your communications.
Participate in Surveys or Promotions:
If you participate in surveys, contests, or other promotions, we may collect your contact information and any other data you submit.
Provide Feedback: When you provide reviews, ratings, or other feedback, we collect that information.
1.2 Information We Collect Automatically
When you use Promptvia.com, we automatically collect certain information about your device and usage:
Log Data:
Our servers automatically record information when you access our Services, including your IP address, browser type, operating system, the pages you visit, the time and date of your visit, and other diagnostic data.
Cookies and Similar Technologies:
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with our Services. Cookies are small data files stored on your device that help us improve your experience. You can control cookies through your browser settings.
Device Information:
We may collect information about your device, including the type of device, device identifiers, and mobile network information.
Usage Data:
We collect information about how you use our Services, including your interactions with prompts, searches, and other features.
Location Data:
We may collect information about your general location (e.g., city, state) based on your IP address.
1.3 Information from Other Sources
We may receive information about you from other sources, including:
Third-Party Services:
If you connect to our Services through a third-party platform (e.g., social media login), we may receive information from that platform, subject to their privacy policies and your settings.
Payment Processors: Our payment processors provide us with transaction details.
Publicly Available Information: We may collect information about you from publicly available sources.
2. How We Use Your Information
We use your information for various purposes, including:
To Provide and Maintain Our Services: To operate, maintain, and improve Promptvia.com, including account management, order processing, and customer support.
To Facilitate Transactions: To process purchases and sales of prompts, including payment processing and delivery of prompts.
To Personalize Your Experience: To customize the content and features you see on Promptvia.com, including recommendations and search results.
To Communicate with You: To send you important notices, updates, and promotional materials, and to respond to your inquiries and feedback.
To Improve Our Services: To analyze usage patterns, conduct research, and develop new features and offerings.
To Ensure Security and Prevent Fraud: To protect the security of our Services, detect and prevent fraud, and enforce our terms of service.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
To Market and Promote our Services: To send you promotional emails, newsletters, and other marketing communications, where permitted by law. You can opt-out of these communications at any time.
To Provide Customer Support: To assist you with any inquiries, issues, or requests.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
Service Providers: We share information with third-party service providers who help us operate our business, such as payment processors, hosting providers, email service providers, and analytics providers. These providers are contractually obligated to protect your information and only use it for the purposes we specify.
Buyers and Sellers: To facilitate transactions, we share information between buyers and sellers, such as contact information and transaction details.
Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with third parties with your consent.
Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not directly identify you with third parties for research, analytics, or other purposes.
Promotional Partners: With your consent, we may share your information with partners to offer co-branded promotions or participate in joint marketing activities.
4. Your Rights and Choices
You have certain rights regarding your personal information:
Access: You can access and request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Objection: You can object to the processing of your personal information for certain purposes, such as direct marketing.
Restriction of Processing: You can request that we restrict the processing of your information under certain circumstances.
Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
Withdraw Consent: If we process your information based on your consent, you can withdraw that consent at any time.
Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails and newsletters by following the unsubscribe instructions in the email or contacting us.
Control Cookies: You can control cookies through your browser settings and other tools.
To exercise your rights, please contact us at support@promptiva.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may request proof of identity to verify your request.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
Encryption: We use encryption to protect sensitive information during transmission.
Access Controls: We restrict access to your personal information to authorized personnel only.
Secure Storage: We store your information on secure servers.
Regular Security Assessments: We conduct regular security assessments to identify and address vulnerabilities.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the type of information, the purpose of collection, and applicable legal obligations. We may retain information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. International Data Transfers
Promptvia.com is based in Maputo, Mozambique. Your information may be transferred to and processed in other countries, which may have data protection laws that differ from those of your country of residence. We will take steps to ensure that your information is protected when transferred internationally, including:
Standard Contractual Clauses: We may use Standard Contractual Clauses approved by the European Commission or other appropriate safeguards.
Adequacy Decisions: We may transfer data to countries that have been deemed to provide an adequate level of protection by relevant authorities.
8. Children's Privacy
Promptvia.com is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@promptiva.com, and we will take steps to delete that information.
9. Links to Other Websites
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites or services. We encourage you to review the privacy policies of any third-party websites or services you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on Promptvia.com and updating the effective date. We encourage you to review this Privacy Policy periodically. Your continued use of Promptvia.com after the posting of changes constitutes your acceptance of such changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Promptvia.com
Address: Maputo - Mozambique
Email: support@promptiva.com
Phone number: +258 86 801 1172